April 15, 2011
Have you ever been so frustrated with service you've received and felt like you had no place to turn to share your concerns? If you're actually able to voice your frustrations do you have much hope that your comments will be taken seriously and addressed?
At IRIS Solutions we take customer service very seriously. Our ticketing system, ConnectWise, sends automatically generated emails upon closure of tickets to the primary company contact on record. These emails are sent as a follow up on the service work that was performed to give you the opportunity to let us know if the issue still persists and to send any feedback, positive or negative, on the service you received. Also included at the bottom of the email is a link to a service survey to rate our performance. We encourage you to complete this survey, no matter how high or low the score may be, so that we can work to continually improve upon the service we provide to our valued clients.
We enjoy sharing the scores and comments with our staff to offer constructive criticism or praise for a job well done. The next time you receive a ticket closure email please take a moment to let us know how our service was for you. We receive may positive comments but receive our fair share of negative feedback as well, which only helps us to work better for you and your office in the future.
Below are two positive comments received yesterday in regards to recent service work performed for their offices. Keep the feeback coming and we'll continue to offer the best service and support we can!
- "I have always had a great experience with every technician that I have spoken with over the phone and in person. Everyone is knowledgeable and friendly! Thanks for all you do."
- "System is working beautifully! Your entire team is a delight to work with!"
March 7, 2011
Thank you for visiting our new blog. We are very excited about sharing tech tips and company news with you in real time!