February 22, 2012
I spent about four hours today with AT&T working on a phone line for a client. This was a traditional POTS (Plain Old Telephone System) line, which is what most of us had in our house before Vonage or digital phone. This type of phone line is an old, but very dependable, technology... or so I thought. After today I am convinced that anything analog needs to be phased out. We had one line out of four that was down and it took the AT&T tech five hours to get this line back. As it turns out the copper pair shorted out inside of a cable in a corner of the building. He was able to move this to a different pair but not before a lot of work to figure out the problem. There was not any programming involved but simply moving an analog line over to a different wire.
When he was finished I spent some time chatting with him and he mentioned that as a repair tech they spend most of their time on POTS lines. He went on to say that they very rarely have a single problem like this with digital circuits such as T-1, ISDN, or PRI. You could also bundle SIP trunks (Session Initiation Protocol: a Voice Over Internet Protocol (VoIP) service) into this but AT&T does not typically sell SIP trunks. The repair tech also stated that the new digital technologies are faster and more reliable for the end customer. It would be nice if we could move away from POTS lines and start to move our telephony delivery into the digital age.
We have so many options for phone with VoIP or digital trunks. If you would like to learn more about these we are always available to help you understand anything you may be unsure of.