The Total Package

by IRIS Solutions May 23, 2011

You're planning a cookout at your house: do you visit Dean & Deluca for meat, Earth Fare for produce, and, if you have the energy and time, Harris Teeter for condiments, or do you like to get all items from one reliable source?  Not everyone has the time or money to shop around at specialty venues for various items so why should you have to do the same for your IT services?

IRIS Solutions prides itself as being a "one stop shop" for all of your IT needs.  Whether you're building a new office from the ground up or simply need assistance in selecting a new telecom provider or practice management software, we have the experience and expertise to guide you through the entire process.

As a managed services provider we do just that; "manage" our clients and their IT infrastructure to take the guesswork out of a sometimes scary and unsure element of your office.  We work with countless vendors and local reps to ensure any transition is as seamless as possible.  We also act as a liason between you and the third party provider to be sure you are getting the best solution for your environment.

Please contact us to see how we can better manage your IT services and solutions under one umbrella, and if you prefer to get your "meat and veggies" from different sources, we can provide assistance in those areas too.

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IRIS Solutions offerings | IT Services

IT Services at IRIS Solutions

by Administrator March 9, 2011

The best business owners know that they are not experts at everything. We encourage you to focus on your core competency and let IRIS Solutions manage your "IT Department."

At IRIS Solutions, we are proud of our diverse and robust IT service offering. Our clients may take advantage of the following IT services that relate to their professional goals:

  • 24/7 Network Monitoring
    IRIS Solutions monitors a wide variety of aspects on your company's system in order to detect signs of system failures. Through the constant monitoring of disk and memory usage, Windows Security Updates, network firewalls and network devices, we are able to reduce the chance of system failures and keep your technology running at an optimal level, help you get more accomplished during your work day, and allow you to sleep easy at night.
  • Onsite Support
    Our onsite support team is comprised of highly trained professionals who offer unsurpassed service to our clients. The goal is to ensure that your network is running as efficiently as possible at all times, and our specialists are committed to resolving the IT issues that can occur anytime, causing big headaches. Through our onsite support, your network problems or questions will be handled quickly and efficiently, enabling your office to be productive, generate revenue and focus on your core business.
  • Help Desk/Remote Support
    Our Help Desk function focuses on you, our client, and has been designed with your needs in mind. We know that when an IT issue occurs, no matter how big or small, the only thing you are thinking about is "how to fix it." Whether you need supplemental answers to a technology question or if you are in need of a responsive, personable, and knowledge-based approach to a technology problem, our Help Desk function focuses on offering support when you need it most. Our specialists are trained to provide solutions which allow your office to work productively despite any technical glitches. By providing immediate support, the Help Desk resolves problems that without any assistance may cause downtime and confusion. The IRIS Solutions Help Desk provides immediate remote assistance in getting you back on track as quickly and efficiently as possible.
  • Managed Services
    Our Managed Services platform provides you with the most comprehensive solution to your office technology needs. We create a strategy based on the overall requirements and goals of your office and implement a detailed technology plan that assists you in increasing productivity measures, decreasing downtime, and surrounding your employees with the technology support and assurance they require to get their jobs done. Furthermore, we can help manage your company's critical and necessary technology, easing your frustration, lessening your stress, controlling costs, and making your technology work the way it was intended. We will help you plan for, rather than react to, a potential IT issue.
  • Local and Offsite Backup Solutions
    Digital data is convenient, fast, and easy to produce but once lost, unless backed up effectively and tested regularly for restoration, it may be gone forever. The push of the wrong key or click of the wrong icon could result in the loss of important, irreplaceable files that are integral to your company's performance. IRIS Solutions understands that a strategy must be in place to prevent this. To safeguard our clients against the potentially devastating loss of important data, IRIS Solutions offers local and offsite encrypted data backup.

    Our local and offsite backup solutions will store and protect your data. In cases of data loss, natural disaster, or relocation, your company will be able to easily recover your information. IRIS Solutions partners with reputable offsite backup companies that store data in top-of-the-line facilities throughout the United States.

Entrust your IT function to the care of the trained professionals at IRIS Solutions. With our wide range of services, excellent support and competitive pricing, IRIS Solutions looks forward to maximizing your IT performance and minimizing your overhead. Call 800-953-9405 or email sales@irissol.com for more details about how IRIS Solutions can help you work smarter while your technology works harder.

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Company News | IT Services